Duration: 6:25 PM PT (Oct 22) – 1:40 AM PT (Oct 23)
Products: BookIt for Forms, BookIt Links, BookIt Handoff, AI Node

Between 6:25 PM PT on October 22 and 1:40 AM PT on October 23, some customers using BookIt for Forms, BookIt Links, BookIt Handoff, and AI Node experienced service disruptions caused by an upstream Salesforce service disruption (Salesforce Incident 20004512) that interrupted Salesforce connections for a subset of orgs.

Salesforce has resolved its incident. Affected orgs require a Salesforce re-authorization to restore the connection; this does not resolve on its own. Our team is reaching out directly to impacted customers. To re-authorize, go to Admin > Settings > Authorization in LeanData and click Authorize.

If you’re still experiencing issues related to the recent Salesforce service disruption, please reach out to LeanData support (support@leandata.com).

We are aware of an issue causing elevated errors in BookIt, caused by an upstream service disruption that interrupted Salesforce connections for a subset of orgs. For more information on the Salesforce incident, please see: https://status.salesforce.com/incidents/20004512

Affected orgs require a Salesforce re-authorization to restore the connection; this does not resolve on its own. The affected list will be finalized once the Salesforce outage is resolved. Our team is working through the affected list and will reach out directly to impacted customers.

Thank you for your patience as we work to restore full service.