Between 11:40 AM PT and 2:29 PM PT, some customers using BookIt for Forms, BookIt Links, and BookIt Handoff experienced intermittent request failures due to an outage at our cloud infrastructure provider (AWS).
Service has been fully restored and is operating normally.
We apologize for the disruption and are taking steps to ensure greater resiliency moving forward.
Resolved
Between 11:40 AM PT and 2:29 PM PT, some customers using BookIt for Forms, BookIt Links, and BookIt Handoff experienced intermittent request failures due to an outage at our cloud infrastructure provider (AWS).
Service has been fully restored and is operating normally.
We apologize for the disruption and are taking steps to ensure greater resiliency moving forward.
Identified
We are aware of an issue causing degraded performance across BookIt for Forms, BookIt Links, and BookIt Handoff starting at 11:40 AM PT. This is related to an ongoing issue with our cloud infrastructure provider (AWS) in the US-WEST-2 region, which is causing increased latency and errors for some requests. Failed requests can be retried.
Our engineering team is actively monitoring and working to minimize impact.
We will provide the next update if additional information becomes available.
Thank you for your patience as we work to restore full service.
