{"page":{"id":"01J68C009SAA1GH0KT1JHFF8PP","name":"LeanData","url":"https://status.leandata.com/","updated_at":"2026-11-07T00:27:00Z"},"incidents":[{"id":"01M6SPXTTEE35S7VNRYZEVW3ES","name":"AWS Incident - Degraded Performance","status":"resolved","created_at":"2026-11-07T00:35:53Z","updated_at":"2026-11-07T00:53:44Z","resolved_at":"2026-11-07T00:27:00Z","impact":"none","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01M6SQYH09P1RM88TXPP1653EJ","body":"Between 4:02 PM and 4:27 PM PT, Audit Logs had degraded performance because of an AWS outage in the us-west-2 region. BookIt was not affected.\n\nService has been fully restored and is running normally. We apologize for the disruption.","created_at":"2026-11-07T00:53:44Z","display_at":"2026-11-07T00:27:00Z","incident_id":"01M6SPXTTEE35S7VNRYZEVW3ES","status":"resolved","updated_at":"2026-11-07T01:09:21Z"},{"id":"01M6SPXTTETJPVVWA1WR3NZYVA","body":"Since 4:00 PM PT, Audit Logs has had degraded performance because of an AWS outage in the us-west-2 region. BookIt is not affected.\n\nWe are monitoring and will post an update by 5:00 PM PT.","created_at":"2026-11-07T00:35:53Z","display_at":"2026-11-07T00:02:00Z","incident_id":"01M6SPXTTEE35S7VNRYZEVW3ES","status":"monitoring","updated_at":"2026-11-07T01:09:16Z"}]},{"id":"01M6RW2D6NDGJ7YVHCS9WTHWTD","name":"BookIt Chrome Extension - Degraded Perforamnce","status":"resolved","created_at":"2026-11-06T16:46:31Z","updated_at":"2026-11-06T16:55:45Z","resolved_at":"2026-11-06T16:44:00Z","impact":"minor","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01M6RWK9WM3PKR9H87H9PRJBGY","body":"Between **8:24 AM PT and 8:44 AM PT on November 6**, some users were unable to sign in to the **BookIt Chrome Extension**. Scheduling, booking, and routing were not affected.\n\nService has been fully restored and is operating normally.\n\nWe apologize for the disruption and are taking steps to ensure greater resiliency moving forward.","created_at":"2026-11-06T16:55:45Z","display_at":"2026-11-06T16:44:00Z","incident_id":"01M6RW2D6NDGJ7YVHCS9WTHWTD","status":"resolved","updated_at":"2026-11-06T16:55:50Z"},{"id":"01M6RW2D6N3NMSMDSBBHNJMV77","body":"We are aware of an issue preventing some users from signing in to the **BookIt Chrome Extension**, starting at 4:00 PM PT on November 5. Scheduling, booking, and routing are not affected.\n\nOur engineering team is actively investigating and working to implement a mitigation.\n\nWe will provide the next update by 9:15 AM PT or sooner if additional information becomes available.\n\nThank you for your patience as we work to restore full service.","created_at":"2026-11-06T16:46:31Z","display_at":"2026-11-06T16:24:00Z","incident_id":"01M6RW2D6NDGJ7YVHCS9WTHWTD","status":"identified","updated_at":"2026-11-06T16:49:54Z"}]},{"id":"01M64PN056BXF1CAM3DN9Y0HH9","name":"AWS Incident - Degraded performance across BookIt products due to AWS issue","status":"resolved","created_at":"2026-10-29T20:47:00Z","updated_at":"2026-10-29T21:52:03Z","resolved_at":"2026-10-29T21:29:00Z","impact":"minor","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01M64T60W2SX8TJ2JZ2W6G521E","body":"Between **11:40 AM PT** and **2:29 PM PT**, some customers using **BookIt for Forms, BookIt Links, and BookIt Handoff** experienced intermittent request failures due to an outage at our cloud infrastructure provider (AWS).\n\nService has been fully restored and is operating normally.\n\nWe apologize for the disruption and are taking steps to ensure greater resiliency moving forward.","created_at":"2026-10-29T21:48:44Z","display_at":"2026-10-29T21:29:00Z","incident_id":"01M64PN056BXF1CAM3DN9Y0HH9","status":"resolved","updated_at":"2026-10-29T21:48:48Z"},{"id":"01M64PN0560P7JN4T4JP18ANT0","body":"We are aware of an issue causing degraded performance across BookIt for Forms, BookIt Links, and BookIt Handoff starting at **11:40 AM PT**. This is related to an ongoing issue with our cloud infrastructure provider (AWS) in the US-WEST-2 region, which is causing increased latency and errors for some requests. Failed requests can be retried.\n\nOur engineering team is actively monitoring and working to minimize impact.\n\nWe will provide the next update if additional information becomes available.\n\nThank you for your patience as we work to restore full service.\n\n ","created_at":"2026-10-29T20:47:00Z","display_at":"2026-10-29T18:40:00Z","incident_id":"01M64PN056BXF1CAM3DN9Y0HH9","status":"identified","updated_at":"2026-10-29T21:39:00Z"}]},{"id":"01M5KD4H65NG0VNM7HB3PY88K2","name":"Salesforce Incident - Elevated errors in BookIt due to a Salesforce outage","status":"resolved","created_at":"2026-10-23T03:33:38Z","updated_at":"2026-10-29T21:52:14Z","resolved_at":"2026-10-23T16:00:00Z","impact":"major","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01M5MV0MPW7BDNKBX13ZFWJC8D","body":"**Duration:** 6:25 PM PT (Oct 22) – 1:40 AM PT (Oct 23)\n**Products:** BookIt for Forms, BookIt Links, BookIt Handoff, AI Node\n\nBetween 6:25 PM PT on October 22 and 1:40 AM PT on October 23, some customers using BookIt for Forms, BookIt Links, BookIt Handoff, and AI Node experienced service disruptions caused by an upstream Salesforce service disruption ([Salesforce Incident 20004512](https://status.salesforce.com/incidents/20004512)) that interrupted Salesforce connections for a subset of orgs.\n\nSalesforce has resolved its incident. Affected orgs require a Salesforce re-authorization to restore the connection; this does not resolve on its own. Our team is reaching out directly to impacted customers. To re-authorize, go to Admin \u003e Settings \u003e Authorization in LeanData and click Authorize.\n\nIf you’re still experiencing issues related to the recent Salesforce service disruption, please reach out to LeanData support (support@leandata.com). ","created_at":"2026-10-23T16:55:25Z","display_at":"2026-10-23T16:00:00Z","incident_id":"01M5KD4H65NG0VNM7HB3PY88K2","status":"resolved","updated_at":"2026-10-23T16:55:35Z"},{"id":"01M5KE2QDE99CK7P6B29273XDG","body":"We are aware of an issue causing elevated errors in **BookIt**, caused by an upstream service disruption that interrupted Salesforce connections for a subset of orgs. For more information on the Salesforce incident, please see: \u003chttps://status.salesforce.com/incidents/20004512\u003e\n\nAffected orgs require a Salesforce re-authorization to restore the connection; **this does not resolve on its own**. The affected list will be finalized once the Salesforce outage is resolved. Our team is working through the affected list and will reach out directly to impacted customers.\n\nThank you for your patience as we work to restore full service.","created_at":"2026-10-23T03:50:08Z","display_at":"2026-10-23T03:00:00Z","incident_id":"01M5KD4H65NG0VNM7HB3PY88K2","status":"monitoring","updated_at":"2026-10-23T16:52:53Z"},{"id":"01M5KD4H65SZ56V5GEQ0ACZ3SJ","body":"We are aware of an issue causing elevated errors in **BookIt** for a subset of customers, starting at **6:25 PM PT**, due to a **Salesforce outage**.\n\nOur engineering team is actively investigating and working to implement a mitigation.\n\nThank you for your patience as we work to restore full service.","created_at":"2026-10-23T03:33:38Z","display_at":"2026-10-23T01:25:00Z","incident_id":"01M5KD4H65NG0VNM7HB3PY88K2","status":"investigating","updated_at":"2026-10-23T16:37:49Z"}]},{"id":"01M2NMAWKYNDEYDWP86KG6YKDM","name":"Salesforce Incident - Elevated errors in BookIt due to a Salesforce outage","status":"resolved","created_at":"2026-09-16T17:30:50Z","updated_at":"2026-10-29T21:52:24Z","resolved_at":"2026-09-17T20:04:30Z","impact":"major","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01M2RFGZ7JNQW0GGZ4FDMABN44","body":"If you're still experiencing issues related to recent Salesforce service disruption, please reach out to LeanData support","created_at":"2026-09-17T20:04:30Z","display_at":"2026-09-17T20:04:30Z","incident_id":"01M2NMAWKYNDEYDWP86KG6YKDM","status":"resolved","updated_at":"2026-09-17T20:04:30Z"},{"id":"01M2NSKEZBKJQW47NRGDBM84EA","body":"**Duration:** 1:10 AM PT - 7:42AM PT \n**Products**: BookIt for Forms, BookIt Links, BookIt Handoff, and Routing\n\nAn upstream Salesforce service disruption interrupted Salesforce connections for a subset of orgs.\n\n**Affected orgs require a Salesforce re-authorization to restore the connection, this does not resolve on its own. Our team is working through the affected list and contacting impacted customers directly.**","created_at":"2026-09-16T19:02:54Z","display_at":"2026-09-16T19:02:54Z","incident_id":"01M2NMAWKYNDEYDWP86KG6YKDM","status":"monitoring","updated_at":"2026-10-29T21:50:44Z"},{"id":"01M2NMAWKYN4F1BX8767GSQGC0","body":"We are aware of an issue causing elevated errors in BookIt for Forms, BookIt Links, and BookIt Handoff starting at 1:10 AM PT, caused by an upstream service disruption that interrupted Salesforce connections for a subset of orgs.\n\n**New errors stopped at 7:42 AM PT. Affected orgs require a Salesforce re-authorization to restore the connection, this does not resolve on its own. Our team is working through the affected list and will reach out directly to impacted customers.**\n\nWe will provide the next update by 11:00 AM PT or sooner if additional information becomes available.\n\nThank you for your patience as we work to restore full service.","created_at":"2026-09-16T17:30:50Z","display_at":"2026-09-16T17:30:50Z","incident_id":"01M2NMAWKYNDEYDWP86KG6YKDM","status":"investigating","updated_at":"2026-09-16T17:36:56Z"}]},{"id":"01KS8QW4DZNYKA2Y48EH24KG28","name":"Security Notice: Reauthorize Third-Party Integration Credentials","status":"resolved","created_at":"2026-05-22T21:01:17Z","updated_at":"2026-06-03T23:26:32Z","resolved_at":"2026-06-03T23:26:32Z","impact":"none","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01KT7WYQRB7Q88Y8WJHGRDE06N","body":"The investigation into the potential exposure of encrypted third-party integration credentials stored in Salesforce by LeanData has been completed. No unauthorized access to LeanData product data, Salesforce data, or BookIt was identified during the course of this investigation, and calendar integrations were not affected.\n\nAs a precautionary measure, we continue to recommend that all customers revoke and reauthorize credentials for the following integrations: Slack and Cloudingo. Reauthorization instructions and additional details are available in our help center: \u003chttps://support.leandata.com/s/article/Security-Notice-Potential-Exposure-of-LeanData-Stored-Integration-Credentials\u003e.\n\nIf you have any questions or concerns, please contact us at [security@leandata.com](mailto:security@leandata.com).","created_at":"2026-06-03T23:26:32Z","display_at":"2026-06-03T23:26:32Z","incident_id":"01KS8QW4DZNYKA2Y48EH24KG28","status":"resolved","updated_at":"2026-06-03T23:26:32Z"},{"id":"01KS8QW4DZWX5PD1S5S6TQ93BZ","body":"We have identified a potential exposure of encrypted third-party integration credentials stored in Salesforce by LeanData. We recommend all customers to revoke and reauthorize credentials for the following integrations: Slack and Cloudingo. No unauthorized access to LeanData product data, Salesforce data, or Booklt has been identified, and calendar integrations are not affected. For additional details, recommended actions, and reauthorization instructions, please visit see our help center: \u003chttps://support.leandata.com/s/article/Security-Notice-Potential-Exposure-of-LeanData-Stored-Integration-Credentials\u003e. Please report any findings to us at [security@leandata.com](mailto:security@leandata.com).","created_at":"2026-05-22T21:01:17Z","display_at":"2026-05-22T01:00:00Z","incident_id":"01KS8QW4DZNYKA2Y48EH24KG28","status":"monitoring","updated_at":"2026-05-22T23:09:07Z"}]},{"id":"01KN88PMS1E7Q5WR0KQA5GKMCR","name":"BookIt Full Server Outage","status":"resolved","created_at":"2026-04-02T23:33:21Z","updated_at":"2026-04-03T18:17:37Z","resolved_at":"2026-04-02T23:25:00Z","impact":"major","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01KN88PMS1Q01CPBBWE4V4EDNZ","body":"Between 4:12 PM PT and 4:25 PM PT, some customers using **BookIt for Forms, BookIt Links, and BookIt Handoff** experienced a complete disruption.\n\nService has been fully restored and is operating normally.\n\nWe apologize for the disruption and are taking steps to ensure greater resiliency moving forward.","created_at":"2026-04-02T23:33:21Z","display_at":"2026-04-02T23:25:00Z","incident_id":"01KN88PMS1E7Q5WR0KQA5GKMCR","status":"resolved","updated_at":"2026-04-02T23:33:21Z"},{"id":"01KN88PMS15RR9KQCJTVB3S9MK","body":"We have identified the cause of the issue affecting **BookIt for Forms, BookIt Links, and BookIt Handoff**. \n\nWe are implementing a fix and we expect to provide an update by 4:27 PM PT.\n\nThank you for your patience as we work to restore full service.","created_at":"2026-04-02T23:33:21Z","display_at":"2026-04-02T23:12:00Z","incident_id":"01KN88PMS1E7Q5WR0KQA5GKMCR","status":"identified","updated_at":"2026-04-02T23:33:21Z"}]},{"id":"01KF0KT09H3MJP613E8FQG43Q2","name":"BookIt Server Partial Outage","status":"resolved","created_at":"2026-01-15T10:39:19Z","updated_at":"2026-03-11T15:30:41Z","resolved_at":"2026-01-15T10:21:00Z","impact":"major","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01KF0KTE56YKTQ6YVTJP4W3QX0","body":"Between **01:38 AM PT** and **02:21 AM PT**, some customers experienced temporary disruption in **BookIt for Forms**, **BookIt Links**, and **BookIt Handoff**.\n\nService has been fully restored and is operating normally.\n\nWe apologize for the disruption and are taking steps to ensure greater resiliency moving forward.","created_at":"2026-01-15T10:39:33Z","display_at":"2026-01-15T10:21:00Z","incident_id":"01KF0KT09H3MJP613E8FQG43Q2","status":"resolved","updated_at":"2026-01-15T18:22:16Z"},{"id":"01KF0KT09HHWZ533DVV6MGW328","body":"We are aware of an issue causing elevated errors in **BookIt for Forms, BookIt Links, and BookIt Handoff** starting at **1:38 AM PT**.\n\nOur engineering team is actively investigating and working to implement a mitigation.\n\nThank you for your patience as we work to restore full service.","created_at":"2026-01-15T10:39:19Z","display_at":"2026-01-15T09:38:00Z","incident_id":"01KF0KT09H3MJP613E8FQG43Q2","status":"investigating","updated_at":"2026-01-15T18:21:12Z"}]},{"id":"01KESDS9SE1A8EZ3H9RZK762JE","name":"BookIt Server Outage","status":"resolved","created_at":"2026-01-12T15:39:23Z","updated_at":"2026-03-11T15:30:41Z","resolved_at":"2026-01-12T17:22:00Z","impact":"critical","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01KESQ8V6V6ZKJ60CBZAJBWRK3","body":"Between **07:09 AM PT** and **09:22 AM PT**, all customers using **BookIt for Forms**, **BookIt Links**, **BookIt Handoff**, **BookIt Chrome Extension,** and **Slack Integrations** experienced a complete disruption.\n\nService has been fully restored and is operating normally.\n\nWe apologize for the disruption and are taking steps to ensure greater resiliency moving forward.","created_at":"2026-01-12T18:25:10Z","display_at":"2026-01-12T17:22:00Z","incident_id":"01KESDS9SE1A8EZ3H9RZK762JE","status":"resolved","updated_at":"2026-01-13T01:40:12Z"},{"id":"01KESDS9SE3EKMSB9YQ5749WJE","body":"We are aware of an issue causing elevated errors in **BookIt for Forms, BookIt Links, and BookIt Handoff** starting at **07:09 AM PT**.\n\nOur engineering team is actively investigating and working to implement a mitigation.\n\nThank you for your patience as we work to restore full service.","created_at":"2026-01-12T15:39:23Z","display_at":"2026-01-12T15:09:00Z","incident_id":"01KESDS9SE1A8EZ3H9RZK762JE","status":"investigating","updated_at":"2026-01-12T18:30:21Z"}]},{"id":"01KE05CPRNP2T04NT4HDV3Z7P7","name":"BookIt Chrome Extension Full Outage","status":"resolved","created_at":"2026-01-02T20:11:41Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2026-01-02T17:43:00Z","impact":"critical","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01KE05CPRNQCHC2M38P3DZ3EXB","body":"Between **1/01/2026** **2:46 PM PT** and **1/02/2026** **9:43 AM PT**, all customers using **BookIt Chrome Extension** experienced a complete disruption.\n\nThe Chrome extension experienced a temporary service disruption due to an infrastructure availability issue with our cloud provider, which impacted a backend service supporting the extension. Once the provider resolved the issue, our team completed recovery actions and fully restored service.\n\nWe apologize for the disruption and are taking steps to ensure greater resiliency moving forward.","created_at":"2026-01-02T20:11:41Z","display_at":"2026-01-02T17:43:00Z","incident_id":"01KE05CPRNP2T04NT4HDV3Z7P7","status":"resolved","updated_at":"2026-01-02T20:16:36Z"},{"id":"01KE05CPRNFAK10TRP06YSJ6ED","body":"We are aware of an issue causing elevated errors in **BookIt Chrome Extension** starting at **2:46 PM PT**.\n\nOur engineering team is actively investigating and working to implement a mitigation.\n\nThank you for your patience as we work to restore full service.","created_at":"2026-01-02T20:11:41Z","display_at":"2026-01-01T22:46:00Z","incident_id":"01KE05CPRNP2T04NT4HDV3Z7P7","status":"identified","updated_at":"2026-01-12T18:30:05Z"}]},{"id":"01KBR2T3Z0F8YA2M12ZRJSD05E","name":"BookIt Degraded Performance","status":"resolved","created_at":"2025-12-05T20:21:16Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-12-05T04:15:00Z","impact":"minor","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01KBR2T3Z044KDMSK8J87EV1XJ","body":"Between the following periods of time:\n\n• 5:01 - 5:03 PM PT\n\n• 5:39 - 5:40 PM PT\n\n• 6:21 - 6:22 PM PT\n\n• 7:57 - 7:58 PM PT\n\n• 8:12 - 8:15 PM PT\n\n   \n\nOur customers experienced temporary disruption in **BookIt for Forms, BookIt Links, and BookIt Handoff.**\n\nService has been fully restored and is operating normally.\nWe apologize for the disruption and are taking steps to ensure greater resiliency moving forward.","created_at":"2025-12-05T20:21:16Z","display_at":"2025-12-05T04:15:00Z","incident_id":"01KBR2T3Z0F8YA2M12ZRJSD05E","status":"resolved","updated_at":"2025-12-10T00:04:44Z"}]},{"id":"01KB9H1G4320S7E6KTJF7HWT0W","name":"BookIt Server Outage","status":"resolved","created_at":"2025-11-30T04:41:21Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-11-29T20:51:00Z","impact":"critical","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01KB9H1G43NB1KMRJNSR1810HX","body":"Between **12:39 PM PT** and **12:51 PM PT**, all customers using **BookIt for Forms, BookIt Links, and BookIt Handoff** experienced a complete disruption.\n\nService has been fully restored and is operating normally.\nWe apologize for the disruption and are taking steps to ensure greater resiliency moving forward.","created_at":"2025-11-30T04:41:21Z","display_at":"2025-11-29T20:51:00Z","incident_id":"01KB9H1G4320S7E6KTJF7HWT0W","status":"resolved","updated_at":"2025-11-30T04:41:21Z"},{"id":"01KB9H1G43FMYPY1DY5AXRYH70","body":"We are aware of an issue causing elevated errors in **BookIt for Forms, BookIt Links, and BookIt Handoff** starting at **12:39 PM PT**.\n\nOur engineering team is actively investigating and working to implement a mitigation.\nWe will provide the next update by 12:54 PM PT or sooner if additional information becomes available.\n\nThank you for your patience as we work to restore full service.","created_at":"2025-11-30T04:41:21Z","display_at":"2025-11-29T20:39:00Z","incident_id":"01KB9H1G4320S7E6KTJF7HWT0W","status":"identified","updated_at":"2025-11-30T04:41:21Z"}]},{"id":"01KAA4AANPZBSWBNQNM9WT4BPR","name":"BookIt Partial Server Outage","status":"resolved","created_at":"2025-11-18T00:02:32Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-11-17T23:59:00Z","impact":"major","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01KAA4AANPQC710802J89Q2NKJ","body":"Between **3:47 PM PT** and **3:54 PM PT**, some customers experienced temporary disruption in **BookIt for Forms, BookIt Links, and BookIt Handoff.**\n\nService has been fully restored and is operating normally.\nWe apologize for the disruption and are taking steps to ensure greater resiliency moving forward.","created_at":"2025-11-18T00:02:32Z","display_at":"2025-11-17T23:59:00Z","incident_id":"01KAA4AANPZBSWBNQNM9WT4BPR","status":"resolved","updated_at":"2025-11-18T02:42:10Z"},{"id":"01KAA4AANPM46XK9H8A5S0PR0G","body":"We are aware of an issue causing elevated errors in **BookIt for Forms, BookIt Links, and BookIt Handoff** starting at **3:47 PM PT**.\n\nOur engineering team is actively investigating and working to implement a mitigation.\nWe will provide the next update by 03:52 PM PT or sooner if additional information becomes available.\n\nThank you for your patience as we work to restore full service.","created_at":"2025-11-18T00:02:32Z","display_at":"2025-11-17T23:47:00Z","incident_id":"01KAA4AANPZBSWBNQNM9WT4BPR","status":"identified","updated_at":"2025-11-18T02:42:14Z"}]},{"id":"01KAA0D6TFTW4SK2BKTMZ4FY7X","name":"BookIt Partial Server Outage","status":"resolved","created_at":"2025-11-17T22:54:12Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-11-17T22:37:00Z","impact":"major","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01KAA0ECWC7W73EH348YBA5WWW","body":"Between **2:30 PM PT** and **2:37 PM PT**, some customers using **BookIt for Forms, BookIt Links, and BookIt Handoff** experienced service disruptions.\n\nService has been fully restored and is operating normally.\nWe apologize for the disruption and are taking steps to ensure greater resiliency moving forward.","created_at":"2025-11-17T22:54:51Z","display_at":"2025-11-17T22:37:00Z","incident_id":"01KAA0D6TFTW4SK2BKTMZ4FY7X","status":"resolved","updated_at":"2025-11-18T02:41:57Z"},{"id":"01KAA0D6TFAKCMHH9PX2KH5N57","body":"We are aware of an issue causing elevated errors in **BookIt for Forms, BookIt Links, and BookIt Handoff** starting at **2:30 PM PT**.\n\nOur engineering team is actively investigating and working to implement a mitigation.\nWe will provide the next update by 02:35 PM PT or sooner if additional information becomes available.\n\nThank you for your patience as we work to restore full service.","created_at":"2025-11-17T22:54:12Z","display_at":"2025-11-17T22:30:00Z","incident_id":"01KAA0D6TFTW4SK2BKTMZ4FY7X","status":"identified","updated_at":"2025-11-18T02:41:54Z"}]},{"id":"01K4E8F0YGZSK75DH3DXZM9WVB","name":"BookIt Server Outage","status":"resolved","created_at":"2025-09-06T00:57:47Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-09-06T00:52:00Z","impact":"major","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01K4E8F0YGNDZDJW473NYDH5TW","body":"Between **5:45 PM PT** and **5:52 PM PT**, all customers using **BookIt for Forms, BookIt Links, and BookIt Handoff** experienced service disruptions.\n\nOne of our servers experienced a temporary resource issue that caused a brief service interruption lasting about 7 minutes.\n\nService has been fully restored and is operating normally.\nWe apologize for the disruption and are taking steps to ensure greater resiliency moving forward.","created_at":"2025-09-06T00:57:47Z","display_at":"2025-09-06T00:52:00Z","incident_id":"01K4E8F0YGZSK75DH3DXZM9WVB","status":"resolved","updated_at":"2025-09-09T21:22:06Z"},{"id":"01K4E8F0YGZXGPZRW44HFDDR0Z","body":"We are aware of an issue causing elevated errors in **BookIt** starting at **5:45 PM PT**.\nOur engineering team is actively investigating and working to implement a mitigation.\nWe will provide the next update by **6:00 PM PT** or sooner if additional information becomes available.\n\nThank you for your patience as we work to restore full service.","created_at":"2025-09-06T00:57:47Z","display_at":"2025-09-06T00:45:00Z","incident_id":"01K4E8F0YGZSK75DH3DXZM9WVB","status":"identified","updated_at":"2025-09-08T16:49:48Z"}]},{"id":"01K2Z954CTVSYX9Y0X9YGTDMBK","name":"BookIt Server Outage","status":"resolved","created_at":"2025-08-18T19:05:33Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-08-18T18:53:00Z","impact":"critical","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01K2Z954CTHQ5RT9CHKNWDDKS0","body":"Full server outage from 11:50-11:53 AM. All customers are impacted.","created_at":"2025-08-18T19:05:33Z","display_at":"2025-08-18T18:53:00Z","incident_id":"01K2Z954CTVSYX9Y0X9YGTDMBK","status":"resolved","updated_at":"2025-08-18T19:05:33Z"},{"id":"01K2Z954CTHMVKE0P7Z3Z0ZG8A","body":"Server outage. All customers impacted.","created_at":"2025-08-18T19:05:33Z","display_at":"2025-08-18T18:50:00Z","incident_id":"01K2Z954CTVSYX9Y0X9YGTDMBK","status":"identified","updated_at":"2025-08-18T19:05:33Z"}]},{"id":"01K1F0T3G4FW1ZRV4SXZ6JH9BK","name":"BookIt Server Outage","status":"resolved","created_at":"2025-07-31T01:16:10Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-07-30T22:15:00Z","impact":"critical","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01K1F0T3G4J3VS8KWE3AMS8X1D","body":"Full server outage from 3:28-3:29PM. All customers are impacted.","created_at":"2025-07-31T01:16:10Z","display_at":"2025-07-30T22:29:00Z","incident_id":"01K1F0T3G4FW1ZRV4SXZ6JH9BK","status":"resolved","updated_at":"2025-07-31T01:16:10Z"},{"id":"01K1F0T3G41CVZ78Z88ZBHX6FQ","body":"Server outage. All customers impacted.","created_at":"2025-07-31T01:16:10Z","display_at":"2025-07-30T22:28:00Z","incident_id":"01K1F0T3G4FW1ZRV4SXZ6JH9BK","status":"identified","updated_at":"2025-07-31T01:16:10Z"},{"id":"01K1F0T3G4WF9VEEF5JQN0PSJW","body":"Full server outage from 3:07-3:15PM. All customers are impacted.","created_at":"2025-07-31T01:16:10Z","display_at":"2025-07-30T22:15:00Z","incident_id":"01K1F0T3G4FW1ZRV4SXZ6JH9BK","status":"resolved","updated_at":"2025-07-31T01:16:10Z"},{"id":"01K1F0T3G4B66WF2K1N0F7HDQH","body":"Server outage. All customers impacted.","created_at":"2025-07-31T01:16:10Z","display_at":"2025-07-30T22:07:00Z","incident_id":"01K1F0T3G4FW1ZRV4SXZ6JH9BK","status":"identified","updated_at":"2025-07-31T01:16:10Z"}]},{"id":"01K1EMPVPDNC0HQ466CNNHGD0A","name":"BookIt Server Outage","status":"resolved","created_at":"2025-07-30T21:44:41Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-07-30T21:13:00Z","impact":"critical","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01K1EMPVPDQHFYBQP9770GVEC0","body":"Full server outage from 2:17-2:18PM. All customers are impacted. ","created_at":"2025-07-30T21:44:41Z","display_at":"2025-07-30T21:18:00Z","incident_id":"01K1EMPVPDNC0HQ466CNNHGD0A","status":"resolved","updated_at":"2025-07-30T21:44:41Z"},{"id":"01K1EMPVPDFV57MASGNKT41X98","body":"Server outage. All customers impacted.","created_at":"2025-07-30T21:44:41Z","display_at":"2025-07-30T21:17:00Z","incident_id":"01K1EMPVPDNC0HQ466CNNHGD0A","status":"identified","updated_at":"2025-07-30T21:44:41Z"},{"id":"01K1EMPVPDW4V87DMN1F8NSQ5A","body":"Full server outage from 2:08-2:13PM. All customers are impacted. ","created_at":"2025-07-30T21:44:41Z","display_at":"2025-07-30T21:13:00Z","incident_id":"01K1EMPVPDNC0HQ466CNNHGD0A","status":"resolved","updated_at":"2025-07-30T21:44:41Z"},{"id":"01K1EMPVPD7MX5A8J7M848FASC","body":"Server outage. All customers impacted.","created_at":"2025-07-30T21:44:41Z","display_at":"2025-07-30T21:08:00Z","incident_id":"01K1EMPVPDNC0HQ466CNNHGD0A","status":"identified","updated_at":"2025-07-30T21:44:41Z"}]},{"id":"01K1C8ZM1K237EA1YP0SHBB32C","name":"BookIt Partial Outage ","status":"resolved","created_at":"2025-07-29T23:41:16Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-07-29T23:26:00Z","impact":"major","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01K1C8ZM1K192JG82PNWVQJSH9","body":"Partial outage from 4:20-4:26. Some customers may be impacted during this time","created_at":"2025-07-29T23:41:16Z","display_at":"2025-07-29T23:26:00Z","incident_id":"01K1C8ZM1K237EA1YP0SHBB32C","status":"resolved","updated_at":"2025-07-29T23:45:10Z"},{"id":"01K1C8ZM1KFXCMN9MWN8G8H0GE","body":"Partial outage. Some customers may be impacted during this time","created_at":"2025-07-29T23:41:16Z","display_at":"2025-07-29T23:20:00Z","incident_id":"01K1C8ZM1K237EA1YP0SHBB32C","status":"identified","updated_at":"2025-07-29T23:41:16Z"}]},{"id":"01K19H3KK54K798B9KC9RA70C9","name":"BookIt Server Outage","status":"resolved","created_at":"2025-07-28T22:05:32Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-07-28T18:45:00Z","impact":"major","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01K19H3KK53JX5J1Y8K3E7H31N","body":"Server Outage: Some customers may be impacted during this time","created_at":"2025-07-28T22:05:32Z","display_at":"2025-07-28T18:45:00Z","incident_id":"01K19H3KK54K798B9KC9RA70C9","status":"resolved","updated_at":"2025-07-28T22:05:32Z"},{"id":"01K19H3KK5E2BE56W2XADVW126","body":"Server Outage: Some customers may be impacted during this time.","created_at":"2025-07-28T22:05:32Z","display_at":"2025-07-28T18:31:00Z","incident_id":"01K19H3KK54K798B9KC9RA70C9","status":"investigating","updated_at":"2025-07-28T22:05:32Z"}]},{"id":"01K0TT16WZ6R3J4FM84MFVQ5CV","name":"BookIt Server Outage ","status":"resolved","created_at":"2025-07-23T04:52:54Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-07-23T04:51:00Z","impact":"critical","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01K0TT16WZEA1ZFYP4ZHN400ZR","body":"Server outage. All customers impacted. ","created_at":"2025-07-23T04:52:54Z","display_at":"2025-07-23T04:51:00Z","incident_id":"01K0TT16WZ6R3J4FM84MFVQ5CV","status":"resolved","updated_at":"2025-07-23T04:52:54Z"}]},{"id":"01JZ67WGWHPJX0WK031H2W2J0R","name":"Server Disruption ","status":"resolved","created_at":"2025-07-02T18:55:16Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-07-02T18:11:00Z","impact":"minor","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01JZ67WGWH5FXM57HYRQTXA9PW","body":"BookIt customers may have experienced slower loading times ","created_at":"2025-07-02T18:55:16Z","display_at":"2025-07-02T18:11:00Z","incident_id":"01JZ67WGWHPJX0WK031H2W2J0R","status":"resolved","updated_at":"2025-07-02T18:55:16Z"}]},{"id":"01JYKY66E193V51SXWR521JS4Z","name":"BookIt Outage ","status":"resolved","created_at":"2025-06-25T16:19:27Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-06-25T15:55:00Z","impact":"critical","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01JYKY66E14SN5STSRN7D7P4CE","body":"Server outage. All customers impacted. ","created_at":"2025-06-25T16:19:27Z","display_at":"2025-06-25T15:55:00Z","incident_id":"01JYKY66E193V51SXWR521JS4Z","status":"resolved","updated_at":"2025-06-25T16:19:27Z"}]},{"id":"01JXASF765JR36HYJEQFSCJYFR","name":"BookIt Outage","status":"resolved","created_at":"2025-06-09T16:48:08Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-06-09T15:55:00Z","impact":"critical","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01JXASF7655KQRTENB4NZTY3XG","body":"Server outage. All customers impacted","created_at":"2025-06-09T16:48:08Z","display_at":"2025-06-09T15:55:00Z","incident_id":"01JXASF765JR36HYJEQFSCJYFR","status":"resolved","updated_at":"2025-06-09T16:48:08Z"}]},{"id":"01JWV939EV97SS9MKMKJA40FJ4","name":"Temporary Service Disruption","status":"resolved","created_at":"2025-06-03T16:13:24Z","updated_at":"2026-03-11T15:30:40Z","resolved_at":"2025-06-03T13:59:00Z","impact":"minor","page_id":"01J68C009SAA1GH0KT1JHFF8PP","incident_updates":[{"id":"01JWV939EV36STV6MZHCP7PZBM","body":"We experienced a temporary disruption in BookIt services from 6:59 AM – 7:30 AM PT. During this window, customers may have encountered slow load times or 504 errors when accessing BookIt.\n\nService has since stabilized and is operating normally. We apologize for the disruption and are continuing to investigate ways to prevent similar incidents in the future.","created_at":"2025-06-03T16:13:24Z","display_at":"2025-06-03T13:59:00Z","incident_id":"01JWV939EV97SS9MKMKJA40FJ4","status":"resolved","updated_at":"2025-06-03T16:19:18Z"}]}]}